1. 介绍自己，可以说：
(1) This is ... (speaking).
(2) This is 7863469.
(3) ... is here. 千万不能说 I'm ...
2. 询问对方是谁，可以问：
(1)Who's that?
(2) Who's speaking (calling), please? 千万不能问 Who are you?
3. 询问对方是不是某人，应问：
Is that ...? 或 Is that ... speaking (calling)? 绝对不能问 Are you ...?
4. 通话时，有重要的`事情要处理，不得不中断通话，要有礼貌地请对方稍等，可以说：
(1)Hold on, please.
(2)Just a moment, please.
(3) Wait a minute, please.
5. 通话时，应说明打电话的意图或征求对方的意见，可以说：
(1)I'm calling to tell you ...
(2) I'm calling to ask you ...
6. 打电话时，拨错了电话号码，应说：Sorry, wrong number.
7.学习简单几句，礼貌结束通话：
(1)I've really got to go, I'll get back to you when I get the office.
我真的得走了，我进办公室再打给你。
(2)Sorry, I must end the conversation. There's someone on the other line.
抱歉，我不能再说了。有另一人在线。
(3)Sorry, I've got to hang up. My wife's waiting for me.
抱歉，我得挂电话了。我老婆在等我。
(4) I think I'd better let you go. I'll talk to you later.
我想我应该让你去忙了，我晚点再打给你。
(5)I have to get back to work. I'll call you later tonight.
我要回去工作了。我今晚再打给你。
(6) Shall we continue this later? I've got a call waiting.
我们可不可以晚一点再继续谈?我有插播。
(7) It's kind of late. Why don't we talk about it tomorrow?
有点晚了。我们何不明天再谈呢?
(8)I've got to meet a client right now. Can we talk later?
我现在要去见一个客户。我们可以晚一点再谈吗?
(9)I won't keep you any longer.
我不耽误你时间了。
(10)Sorry, it's getting late. Can you call again tomorrow morning?
抱歉，时候不早了。你可不可以明天早上再打来?